Our Commitment to Safe Play

At 949tt, games are entertainment. They are not a way to earn income, solve financial problems, or escape difficult situations. We want every player in Bangladesh to stay in control of their time and money while using our platform.

This page explains the rules, tools, and support channels available to help you play responsibly. If you have concerns about your own gambling habits, or about someone you know, please read this page carefully and use the contacts listed at the bottom.

Quick reminder: You must be 18 years old or older to register and play on 949tt. This is a strict rule — not a suggestion. All accounts are subject to age verification at any time.

Age Verification – 18+ Only

Bangladesh law and our own platform rules require all players to be at least 18 years of age. When you register on 949tt, you confirm that you meet this requirement. We may ask for identity documents at any point, including before you make your first withdrawal.

Accepted documents for age and identity verification

  • National ID Card (NID)
  • Passport
  • Driving Licence

Once you submit documents, our team reviews them within 2 hours during normal operating hours. Any account found to belong to a person under 18 will be closed immediately and any winnings will be voided.

Warning Signs of Problem Gambling

Problem gambling does not always feel obvious from the inside. The signs below can help you check in with yourself honestly. If you recognise several of them, it is worth talking to someone.

Area Warning sign
Time Spending more time playing than you planned, or losing track of time while playing
Money Chasing losses by depositing again after a losing session to try to win it back
Relationships Hiding how much you play or spend from family members
Mood Feeling restless, irritable, or anxious when you are not playing
Control Trying to cut down or stop, but finding it very difficult to do so
Finances Borrowing money or selling belongings to fund gambling
Priorities Missing work, study, or family responsibilities because of gambling sessions

Tools You Can Use on Your Account

Your 949tt account includes several tools to help you stay in control. You can request any of these by contacting our support team via Live Chat or by emailing [email protected]. All requests are processed within 24 hours.

Tool What it does How long it applies
Deposit Limit Sets a maximum amount you can deposit per day, week, or month Takes effect immediately; increase requests wait 7 days
Session Reminder Sends a notification after a set playing duration (e.g. every 60 minutes) Active until you turn it off
Cooling-Off Period Temporarily locks your account from playing and depositing 1 day, 7 days, or 30 days — your choice
Reality Check Shows a summary of time spent and net win/loss during the current session Available on request; shown at set intervals
Self-Exclusion Closes your account completely for a minimum period of 6 months Minimum 6 months; can be extended to permanent
Important: Reducing a deposit limit or removing a cooling-off period always has a 7-day delay. This is intentional. It gives you time to reconsider before the change takes effect.

Self-Exclusion and Account Closure

If you feel that you need to stop playing entirely, self-exclusion is the right step. Contact our support team and ask for self-exclusion. Your account will be locked within 24 hours. During the exclusion period:

  • You cannot log in, deposit, or place bets.
  • You will not receive promotional emails or SMS messages from 949tt.
  • Any pending withdrawals will be processed and paid out to your registered bKash, Nagad, or Rocket account.
  • Your account balance is kept safely. It will be returned when the exclusion period ends, if you choose to return.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number. You can also start the process via 24/7 Live Chat.

Permanent closure: If you want your account closed permanently with no option to return, state this clearly in your request. We will close the account and confirm by email. This action cannot be undone.

Protecting Minors

If you share a device with children or teenagers, please take steps to prevent access to your 949tt account. Use a strong, unique password and do not save it in your browser. Log out after every session on shared devices.

Third-party parental control software can help block gambling websites on shared devices. These tools work at the device or network level and add an extra layer of protection for families.

If you believe a minor has accessed a gambling account — including 949tt — contact our support team immediately at [email protected]. We treat these reports with the highest priority.

Where to Get Help in Bangladesh

Gambling-related problems affect people across Bangladesh. If you or someone close to you needs support, please reach out. Help is available, and speaking up is the first step.

Contact 949tt support directly

General guidance

Qualified counselling and support services for addiction-related issues are available through hospitals and mental health organisations across Bangladesh. Your local Upazila Health Complex or District Hospital can connect you with the right service.

You can also speak to a trusted person — a family member, religious leader, or community figure. Many people find that talking openly is the most important first step toward regaining control.

Common Questions

How do I set a deposit limit on my 949tt account?
Contact our support team via Live Chat or email [email protected]. Tell us the limit you want (daily, weekly, or monthly) and in what currency amount. The limit takes effect immediately. If you later request an increase, there is a mandatory 7-day waiting period before that increase is applied.
What happens to my balance if I self-exclude?
Your balance is held securely during the exclusion period. Any pending withdrawal at the time of exclusion will be processed normally to your registered payment method (bKash, Nagad, Rocket, or Bank Transfer). The minimum withdrawal amount is ৳1,500. If you have a remaining balance when the exclusion ends, you can withdraw it or resume play.
Can I reopen my account during a self-exclusion period?
No. During a self-exclusion period, your account cannot be reopened for any reason. The minimum self-exclusion period is 6 months. We enforce this strictly. If you chose permanent closure, the account cannot be reopened at all.
Does 949tt share my information with third-party support services?
No. Your account information is kept private and is not shared with external organisations without your consent. If you contact a support service directly, that communication is entirely separate from your 949tt account. See our Privacy Policy for full details.
What is the minimum age to play on 949tt?
The minimum age is 18 years old. This applies to registration, depositing, playing, and withdrawing. 949tt reserves the right to request identity verification at any time. Accounts confirmed to belong to under-18s will be closed and any winnings forfeited.
What is the cooling-off period and how is it different from self-exclusion?
A cooling-off period is a shorter break — 1 day, 7 days, or 30 days — during which you cannot deposit or play. At the end of the period, your account automatically becomes active again. Self-exclusion is a longer, formal process (minimum 6 months) with no automatic reactivation. It is designed for players who need a more serious break and want additional safeguards in place.

Ready to play within your limits? Create your 949tt account and use our responsible gaming tools from day one. If you have questions, our support team is available 24/7.